ZR
Zanele R

1 reviews | Active since Mar 2016

06 Mar 2016, 13:50

falose adverti*****t and bad attitude

Good day, I am a women who owns a bakery. I saw an adverti*****t on the newspaper for pick n pay that there's a special for 1kg rama original for R32.90 so I sent my husband to go buy them for me but he was told that they are finished. I then called the retail store and spoke to a rude and arrogant consultant on the phone. I told him I want those Ramas as the special had not yet ended and was advised that they are out of stock of which that I not my business and a customer. I then requested to speak to his manager that's when he asked me how many Ramas do I want. With attitude he took down my details and asked me to send my husband again. I am very disgusted by the level of service I received from Isaac. Then he hang up the phone on me. I want management to deal with him accordingly as he is ruining the retails name and the level of service for all the consultants working there.

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Replies (1)
Pick n Pay
Pick n Pay's reply07 Mar 2016, 12:07
Official
Hello Mazet12,

Thank you for taking the time to contact Pick n Pay and for raising your concerns.

Please accept our apologies for any inconvenience caused, in respect of your poor shopping experiences at our store.

Your comments have been brought to the attention of senior management responsible who will contact you in due course to discuss this matter.

Yours Sincerely

Marise Brown

Ref Number : ***