Fall in Pick and Pay

On 24/02/2017 I visited Pick and Pay. In the aisle between two shelves fruit was spilt. I was in a hurry and concentrated on what I wanted to buy. I stepped on the spilt juice, slipped, fell against the shelf on my right side and bumped right knee against the shelf, then my other foot also slipped and I fell to the floor. There were no warning sign of the spillage or cleaner or anybody of the shop. My back, my knees, my neck, my wrists were immediately painful. I consulted the doctor who treated me for my injuries. I must say that both my knees have been replaced before the fall. The right knee was replaced after the left knee. Since the fall I am experiencing problems with my knees, especially the right knee and my back. Photos and doctors reports were handed to a lady at Pick and Pay (wearing red clothes). Anye Jansen Van Rensburg at ********** 808 gave me reference number 17/171068. I on several occasions enquired at Pick and Pay, Wonderboom Junction who informed me that the sent several emails to head office and they were astonished that I have heard nothing from them.

I still have the doctor's reports and photos of the incident.

I expect some compensation for the pain I am still suffering and an excuse from Pick and Pay for the fact that they never informed me of progress or a decision in this matter.

Please help me