Fairy Glen Pick n Pay Hypermarket should change its name to WE NEVER HAVE STOCK

Item: Pick n Pay
Rating: 1
Author: Stuart L

No surprise when I visited Fairy Glen Pick n Pay Hypermarket’s Liquor Store on 06/01/2019 I was again told they have no stock of cases of 24 x 330ml bottles of Windhoek Lager.

I have complained several times previously that they do not have stock of common brands, please see my previous complaint on 08/04/2018, 03/09/2018 and 09/12/2018.

I spoke to Peter, the Store Manager and he said he had no control over stock as it’s something to do with Direct Marketing. Pick n Pay did not even bother to reply to my last complaint posted on 09/12/2018.

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Replies (1)

Pick n Pay's replyOfficial

28 Jan 2019, 11:19

Good day Stuart,

Thank you for choosing Pick n Pay.

Please accept our apologies for the delay in response and any inconveniences caused to you.

We view this incident in a very serious light, we are busy addressing this with our management team.

Your reference number is ***.

We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.

Kind Regards,

Pick n Pay Team

Pick n Pay's reply28 Jan 2019, 11:19

Official