Failure to provide banking services

After numerous effort and attempts, our local Pick n Pay doesn’t want to provide cashbacks of any kind.

Sometimes the cashiers would offer you cash but they just usually tell you they have no cash in their till. Today after attempting to receive a cashback again there was a problem with not enough money.

I suggested to the cashier that this is a service they should provide to us, as our closest bank branch is 20 kilometres into town. I ask her to fetch cash from the safe/cash office. She again denied to go fetch money and told me very arrogantly that there is ATM at the entrance. She also responded on my comment of getting cash from the safe/cash apartment is not possible as they bank their money at the end of each day. The time when this incident happened was just after 13:00, so now I wonder how and where does the cash come from for the cashiers of the new shifts if there is apparently no cash in the store?

However all the ATm’s of serval different banks were out of order and not working. In fact they were out of order for than a week now.

This is service that every Pick n Pay is advertising but the cashiers and managers don’t want to do.

This is really an urgent matter that needs to sorted out at the Fraaiuitsig Pick n Pay in Mossel Bay/Kleinbrak rivier.