Failure for Pick n Pay Customer care/Pick n Pay store to address my complaint

Terrible service from the retail store to the Head office/Pick n Pay Customer care. I laid a complaint on the 29/04/2025 about the horriific service I got from one of their retail stores in Tembisa.I then got an email from Tanya from pnp customer care apologising about the incident and stated that the store will be in touch with me soon.

On the 01/04/2025 I emailed Tanya letting her know I haven't heard from the store as yet. Today its the 03/04/2025 still there hasn't been a response from Head office asking how my matter was resolved, not even a call from the store. I then decided to email the PnP customer care this morning,.Now its evening my matter hasnt been attended to again without any prompt response. I feel so devalued as a customer and yet they have all these platforms encouraging us to complain and put our best foot forward and assist on how they can improve but yet their customer service doesn't take me seriously.