FAILED REFUND

I am livid right now! I placed an order with Pick 'n Pay ASAP for delivery on 18/11/2021. Some of the items in my basket were out of stock but the amount for them was taken still. I was then sent an email that they are having trouble refunding the amount into my back account because it is TymeBank and that I should send through a confirmation of banking details which I did on the same day.

My R159,98 has still not been refunded and i was told by two consultants Charmaine and Andile that this will not happen because of my bank. I then opted to get a promo code to be app**** which I am now being told I have to spend an additional R100 in order to use.

I just want my money back and I want compensation for all the phone calls that I have has to make to them.

This is tedious and unprofessional.