DvdW
Dawie van der Walt
1 reviews | Active since Dec 2013
09 Jun 2025, 11:35
Failed asap order
Good day On Sunday May 11, I was trying to place an order on your "new" asap app and it was such a challenge since the app was struggling to operate like your previous app. After multiple efforts to get the order placed the amount of R393.98 was deducted from my bank account @14:40 without a trace of an actual order placed on the app. The app history doesn't show the order for this amount but the money was deducted from my bank. I sent an email to *** and explained the situation. See email Convo below: May 11 - emailed complaint to *** May 14 - they responded and said a refund will be done and will take 5 days May 29 - I requested an update since after 8 days there was still no refund. May 30 - Yolanda Mdze responded and said I need to ask Tyme Bank to approve the void\refund on their side. June 1 - I sent an email to Tyme bank as per Yolanda's request. June 3 - Tyme bank responded asking a letter from PnP asap about the refund. I send an email to apap immediately so I can get money back that I have to ask for. June 4 - June 9 - no response from *** ???
Please advise how youn will fix this?
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Replies (2)
Pick n Pay's replyOfficial
13 Jun 2025, 10:43Hello Dawie, Thank you for reaching out to Pick n Pay Customer Care team.
We would like to sincerely apologize for the delay in our response, we are experiencing high volumes and currently doing our best to respond as quickly as possible. I do apologize for the inconvenience caused
Kindly note that we have sent your query off to our ASAP escalation desk. They will be in touch with you at their earliest convenience.
Should you have any further questions or queries please feel free to give us a call on the number below, alternatively chat to us on WhatsApp, see how to add us as a contact below: WhatsApp: *** - https://wa.me/message/ELYYSEKVSHNBJ1 Call us on: ***or email us on: *** Operating Times: Monday - Saturday 08:00-17:00 / Sun & public holidays: 09:00-17:00. Kind Regards,
The Pick and Pay Team
We would like to sincerely apologize for the delay in our response, we are experiencing high volumes and currently doing our best to respond as quickly as possible. I do apologize for the inconvenience caused
Kindly note that we have sent your query off to our ASAP escalation desk. They will be in touch with you at their earliest convenience.
Should you have any further questions or queries please feel free to give us a call on the number below, alternatively chat to us on WhatsApp, see how to add us as a contact below: WhatsApp: *** - https://wa.me/message/ELYYSEKVSHNBJ1 Call us on: ***or email us on: *** Operating Times: Monday - Saturday 08:00-17:00 / Sun & public holidays: 09:00-17:00. Kind Regards,
The Pick and Pay Team
Best regards,
Pick n Pay's reply13 Jun 2025, 10:43
Official
Hello Dawie, Thank you for reaching out to Pick n Pay Customer Care team.
We would like to sincerely apologize for the delay in our response, we are experiencing high volumes and currently doing our best to respond as quickly as possible. I do apologize for the inconvenience caused
Kindly note that we have sent your query off to our ASAP escalation desk. They will be in touch with you at their earliest convenience.
Should you have any further questions or queries please feel free to give us a call on the number below, alternatively chat to us on WhatsApp, see how to add us as a contact below: WhatsApp: *** - https://wa.me/message/ELYYSEKVSHNBJ1 Call us on: ***or email us on: *** Operating Times: Monday - Saturday 08:00-17:00 / Sun & public holidays: 09:00-17:00. Kind Regards,
The Pick and Pay Team
We would like to sincerely apologize for the delay in our response, we are experiencing high volumes and currently doing our best to respond as quickly as possible. I do apologize for the inconvenience caused
Kindly note that we have sent your query off to our ASAP escalation desk. They will be in touch with you at their earliest convenience.
Should you have any further questions or queries please feel free to give us a call on the number below, alternatively chat to us on WhatsApp, see how to add us as a contact below: WhatsApp: *** - https://wa.me/message/ELYYSEKVSHNBJ1 Call us on: ***or email us on: *** Operating Times: Monday - Saturday 08:00-17:00 / Sun & public holidays: 09:00-17:00. Kind Regards,
The Pick and Pay Team
Best regards,
DvdW
Dawie van der Walt's updateReviewer Update
07 Jul 2025, 14:19Hello PnP
Since your reply above on 13 June I have NOT been contacted by asap as you stated they would.
If this matter is not solved within the next 7 days I will have to take the matter further.
Since your reply above on 13 June I have NOT been contacted by asap as you stated they would.
If this matter is not solved within the next 7 days I will have to take the matter further.
DvdW
Dawie van der Walt's update07 Jul 2025, 14:19
Reviewer Update
Hello PnP
Since your reply above on 13 June I have NOT been contacted by asap as you stated they would.
If this matter is not solved within the next 7 days I will have to take the matter further.
Since your reply above on 13 June I have NOT been contacted by asap as you stated they would.
If this matter is not solved within the next 7 days I will have to take the matter further.