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Arashika S

1 reviews | Active since May 2009

25 Nov 2020, 10:44

Extremely terrible customer service!

Absolutely terrible customer service! I purchased 1 item (a pair of slippers) from PNP clothing online. I received a cap instead. After reporting the issue to them, they blatantly tell me "we do not accommodate returns online at the moment. The only option would be for you to visit your nearest PnP clothing store to have your item exchanged". They take no accountability in supplying the incorrect item and DO NOT go the extra mile to correct their error. You are just directed to a store. I only ordered 1 item, how do you get 1 item incorrect? Why have an online service if you want to direct customers to store? Customers shop online so they do not have to go to store. I shop online all the time and have never come across such pathetic customer service before. Shame on you!

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Replies (2)
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Arashika S's update26 Nov 2020, 12:42
Reviewer Update
Very poor service, zero accountability, not resolved in my favor. You guys should get lessons from Woolworths, Checkers & MRP on online shopping service and customer care. You guys really need it!
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Arashika S's update22 Dec 2020, 12:20
Reviewer Update
I have not received my refund as yet, a whole 16 days after collection of the item. Firstly supp**** with the incorrect item, then you wouldn't exchange and now I have to wait for my refund!!! Very frustrating, poor customer service!!!