ZT
Zandrea T

1 reviews | Active since Sept 2013

05 Apr 2017, 11:21

Extremely rude service

<p>I was at the Pick 'n Pay Express this morning on Solomon Mahlangu (Pierre van Rynevelt) and when I asked for assistance in finding the tea the employee ignored me flat while sorting out the ice creams. I asked a second time and he did not even acknowledge me. After telling this to another employee and asking his assistance he also did nothing. He just called another employee. </p> <p>Finally the third one showed me where I could find the tea but by that time no one apologised or gave an explenation for this rude behaviour. I left all my groceries and will never again shop at Pick 'n Pay if this is how they treat their costumers.</p>

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Replies (1)
Pick n Pay
Pick n Pay's reply05 Apr 2017, 13:18
Official

Good day Zandrea,

Thank you for taking the time to address your concerns with us.

Kindly accept our apologies for the bad service received.

We view this incident in a very serious light and do not condone this sort of behavior at our stores.

We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.

Kind regards,

Vanitha Venketas