1 reviews | Active since Jul 2011
Extremely poor service - online shopping
<p>After complaining about my disappointing online shopping experience Pick and Pay said they would refund me for the rotten food that they delivered and the dog food which was stated as delivered but never arived. They also agreed to refund me for the delivery fee as the delivery only arived and hour and a half later (with no phone call). I have written numerous e-mails about not getting the refund for the delivery fee paid to me, despite them saying that they will. I will make sure to warn all friends and family of their poor service!!!</p>
Good day Mariette,
Thank you for taking the time to write to us.
Kindly note that you were refunded on the 08/02/2017 for the Dog Food which was not delivered as well as the poor quality vegetables.
You were refunded your delivery fee on the 13/02/2017.
Apologies for any inconvenience caused.
Kind Regards
Anwar Mooideen
Good day Mariette,
Thank you for taking the time to write to us.
Kindly note that you were refunded on the 08/02/2017 for the Dog Food which was not delivered as well as the poor quality vegetables.
You were refunded your delivery fee on the 13/02/2017.
Apologies for any inconvenience caused.
Kind Regards
Anwar Mooideen
Thank you Anwar Mooideen.
Indeed once I posted here I received the notification for the refund for the delivery, perhaps a coincidence. After 2 e-mails I didn't get any reply up to now. I am still disappointed in the slow reply and action from Pick and Pay.
Thank you Anwar Mooideen.
Indeed once I posted here I received the notification for the refund for the delivery, perhaps a coincidence. After 2 e-mails I didn't get any reply up to now. I am still disappointed in the slow reply and action from Pick and Pay.