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Matlhogonolo M

1 reviews | Active since Mar 2022

31 Dec 2022, 19:33

EXTREMELY POOR SERVICE FROM PICK N PAY ASAP AND ONLINE SERVICE!!!

PICK N PAY'S LEVEL OF SERVICE IS EXTREMELY POOR!

I'VE PLACED AN ORDER ON THEIR ASAP YESTERDAY THE 30TH DECEMBER 2022 AT 2:43 AND I STILL HAVE NOT RECEIVED MY ORDER WHICH WAS SUPPOSED TO BE DELIVERED ON THE SAME DAY.

I WENT ONTO THEIR APP TO CHECK WHY IS MY ORDER TAKING LONG ONLY FIND OUT THAT IT HAS BEEN DELIVERED. TO WHO, I DON'T KNOW.

I SENT AN EMAIL ON THEIR ASAP AT AROUND 6:20 PM ON THE SAME DAY AND THERE WAS NO RESPONSE. I CALLED THEIR CALL CENTRE ON THE SAME DAY AND WAS TOLD IT WILL BE ESCALATED.

I SENT ANOTHER EMAIL THE FOLLOWING DAY IN THE MORNING AT AROUND 10 BUT STILL THERE WAS NO RESPONSE. I CONTACTED THEIR CALL CENTRE AGAIN BUT THEY WERE JUST AS USELESS. I WAS TOLD THE SAME THING AS YESTERDAY THAT IT WILL BE ESCALATED. I RECEIVED THE SAME EMAIL RESPONSE AFTERWARDS THAT IT WILL BE ESCALATED.

STILL, I HAVE NOT RECEIVED MY ORDER WHICH SHOULD HAVE BEEN DELIVERED YESTERDAY! I PLACED AN ORDER ON THEIR ASAP BECAUSE I NEEDED THE ITEMS URGENTLY OTHERWISE I WOULDN'T HAVE BOTHERED ORDERING! THIS IS NOT FOR THE 1ST TIME THIS HAPPENS WITHIN THIS MONTH. I PLACED AN ORDER ABOUT 2 WEEKS AGO ON THE SAME ASAP AND I WAITED AND WAITED FOR MY ORDER WHICH WAS NEVER DELIVERED ONLY TO BE REFUNDED THE FOLLOWING DAY.

PICK N PAY ASAP IS EXTREMELY USELESS TOGETHER WITH YOUR ONLINE SERVICE.

I ALSO PLACED TWO ORDERS ONLINE ON BLACK FRIDAY AND A COUPLE OF DAYS LATER. I DID NOT RECEIVE MOST OF THE ITEMS I ORDERED BECAUSE THEY WERE OUT OF STOCK AND WORSE I WAS CHARGED A NORMAL PRICE ON SOME ITEMS. I LOGGED TICKETS ONLINE FOR BOTH ORDERS ABOUT 3 WEEKS AGO BUT TO THIS DAY I STILL HAVE NOT RECEIVED ANY FORM OF RESPONSE.

I'M ONLY USING PICK N PAY BECAUSE OF THE ABSA REWARDS OTHERWISE I WASN'T GOING TO BOTHER WITH THIS USELESS COMPANY. ABSA NEEDS TO LOOK INTO DISCONTINUING THIS PATNERSHIP! THERE ARE BETTER COMPANIES LIKE CHECKERS THAT CAN PROVIDE A BETTER SERVICE AND THEIR APP IS BY FAR EFFECTIVE THAN THIS SO CALLED ASAP!

I AM SO DISGUSTED WITH PICK N PAY RIGHT!

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Replies (1)
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Matlhogonolo M's update02 Jan 2023, 13:18
Reviewer Update
THIS IS BY FAR THE MOST RIDICULOUS AND ****IEST RESPONSE!!! WHY DID YOU BOTHER TO RESPOND??? THIS IS NOT HHELPING AT ALL!!! I'VE SPECIFICALLY STATED THAT I HAVE NOT RECEIVED MY ORDER AND YOU ARE STILL ASKING IF I DID WHAT NONSENSE IS THIS???!!! I'VE SPEND MORE MONEY CALLING YOUR CALL CENTRE FOR THE PAST 3 DAYS THAN I DID ON THE ORDER IN QUESTION. I SPOKE TO THE LADY BY THE NAME OF JUSTINE YESTERDAY WHO PROMISED TO ENSURE THAT MY ISSUE WILL BE RESOLVED YESTERDAY AND SHE WILL SEND ME A NOTIFICATION BUT STILL TO THIS DAY THE ISSUE HAS NOT BEEN RESOLVED. I JUST WANT MY MONEY BACK. I NEEDED TO SPEAK TO MANAGEMENT YESTERDAY AND JUSTINE INFORMED ME THAT NONE IS AVAILABLE. I WAITED ON THE CALL WASTING MORE MONEY WHOLE SHE WAS ATTEMPTING TO CONTACT WHOEVER ONLY FOR TO TELL ME THAT SHE COULD NOT GET HOLD OF ANYONE THAT SHE WAS ATTEMPTING TO GET HOLD OF AND SHE PROMISED ME THAT SHE WILL ENSURE THAT MY ISSUE GETS RESOLVED BY YESTERDAY AND I WILL RECEIVE NOTIFICATION BUT STILL MY ISSUE HAS NOT BEEN RESOLVED. I'M SO FED-UP WITH YOU PICK N PAY AND YOUR PATHETIC LEVEL OF SERVICE JUST REVERSE MY MONEY BACK INTO MY BANK ACCOUNT TODAY!!!