Extremely Poor Service from Pick n Pay App

’ve had a terrible experience using the Pick n Pay app, and honestly, I’ll never be ordering from them again. After trying to place an order, I noticed that the amount was successfully deducted from my account, but no order was processed or recorded on the app. My cart still contains the items I had intended to buy, so the order clearly never went through, yet they took the money.

I attempted to update my credit card details twice during the process, but both times the system delayed, and I never received any confirmation. It’s evident that my new card information wasn’t saved because my account still shows my old details.

The customer support lines are impossible to reach, and no one has responded to my email. I checked the Zendesk ticket they provided, and there’s been no update at all. I’m still waiting on my refund, and it feels like I’m getting no assistance.

I’ll be taking this up with my bank to get proof and push the matter further, because this level of service is unacceptable. I’m not the only one who’s experienced these issues, and it’s disappointing to see a brand this large dropping the ball so badly.

Order cancelled, refund requested, and yet, no action from Pick n Pay. This is beyond frustrating.