Extremely poor performance

Having shopped at Pick'n'Pay on the 3rd December 2018 and bought Immodium which I had to pay for at the chemist at Pick'n'pay William Nicol and having bought groceries and paying at til no 5 on arrival at home I found I did not have the immodium - having phoned the customer care line on the 0800 number I was put through to the branch manager and spoke to Sipiwe or Piwe who promised to speak to Management to arrange to send the immodium to my home as I was unhappy to waste my petrol and time to fetch it as I believe Pick'n'Pay's til system should accommodate the chemist and grocery purchase at the same til point - having phoned on 3 occasions I never received the immodium. In fact I was forced to go to clicks chemist to buy the same.

I spend loads of money every week at Pick'n'Pay and receive smses to ask me how I would rate them on a 1 to 10 basis and recommend them to friends. This warrants a nil rating as when it came to customer care they weren't in the queue. Talk about going the extra mile I seek compensation from them and will be telling everyone about their lousy service and their best business is repeat business which they don't seem to know about.