extremely poor decision making from Lesiba the man

Today, 15/11/2015 I went to pick n pay mall of the north to buy 2 rolls and to meet my step dad. I took the rolls and met my step dad in the Que at the kiosk. I joined him and had a chat. We where at the front of the Que and was told that the system has shutdown, that we need to move to the back of the other line and Que again, Mentioned Lesiba the manager. My step dad and I where shocked and refused to go to the back of the other Que while we stood in the 1st Que. We went to the 1st available till. Lesiba came to the till and refused again for us to pay our 4 items and insisted we join the back of the Que. We showed him other people from the 1st Que who went straight to pay at other terminals like us, he explained he only saw us. Luckily one staff member at another till called us and assisted us. Lesiba had no sympathy,could not apologise, and did not wear his name badge while on duty. Unfortunately his decision making is extremely poor and unprofessional. I humbly ask that this matter gets taken seriously.