EXTREMELY POOR CUSTOMER SERVICE PICK N PAY CAVENDISH SQUARE

Good day. A week ago at Pick n Pay Cavendish Square I couriered some goods via Aramex for the first time. The lady who helped me there was extremely rude and unhelpful aggressive. I took notice of the incident but didn’t do anything about it as maybe it was a bad day for me or her. Yesterday 29/06/22 I had the most appalling customer service and experience from both her and x2 front till supervisors. The initial lady from a week ago was there again alone when I got there and I asked her to help me once more with peeling seals from courier bags which was just two of them. I am not used to doing this things so I still need some assistance and I feel tearing the plastic and having to buy it again at R120 each. She didn’t greet and just opened one and left me with bags all over the counter ti sort them out myself. Clearly anyone could see that I was intimidated by the entire thing. I then decided ti ask her if she doesn’t want to her job and that’s where all hell broke loose. Her body language and her words were so disrespectful to a customer it was so angering to me and she even said she TAUGHT me last week to do it. She failed to do her job in the customer service industry of providing SERVICE even if the rule says customers are to do their own Aramex transaction with the bags. The matter escalated when the 2 supervisors came rushing in totally unaware of our stand off and hugged her wishing her a happy birthday. The Indian supervisor quickly noticed the stand off but said No we won’t do anything to her today it’s her birthday and that’s when I said I don’t give a damn about her birthday. My sensing for customer service at that counter were on high alert as the previous week I had a bad experience. Whilst the supervisor continued tO help me the initial lady was behind her yelling at me from behind how she has taught me and I should do it myself. Angered and furious I told her I do not was to be served by her and wanted the supervisor to continue helping me. I even went as far as saying shut up to her as she was now causing a distraction. Not once did the supervisor intervene and stopped the situation. I was very upset and didn’t give the supervisor my story when she asked as clearly they are work buddies and I didn’t feeel say to express my story as obviously it was going to be ignored and most probably laugh it off behind my back. I am here to express my anger from the 2 ladies at pick n pay cavendish square at the Aramex counter . Aramex must investigate how their business is being affected by pick n pay staff who seem uninterested maybe through training to not want to help Aramex customers. I am taking this stand not only for myself who can fight and articulate himself in these circumstances unlike disadvantaged communities who are abused whenever they visit pick n pay cavendish square at the Aramex counter. More friendly customer service training and experience must be given to pick n pay staff who handle Pick n Pay business affiliates in their stores.