1 reviews | Active since Jun 2011
Extremely important packaging of new phone lost!
On Friday, I went with my mother to purchase a new Samsung A05 phone from Pick n Pay Hyper in Somerset Mall. We were not allowed to take the phone without it being opened in store, which I wasn't happy with, but understood. The phone was opened for us and I checked it, all seemed fine. I got all of the packaging I could find together and packed the phone as best I could.
I noticed it fit a bit loose in the outer box, so went back to ask if I was missing anything. The lady said no, so I assumed all was okay.
I've just realized the outer sleeve of the inner box is missing. This contains crucial and sensitive information such as the IMEI numbers and Barcode. We need this information in order to insure this new phone and for warranty purposes as well.
I hope someone can assist in helping me find this piece of packaging and that it hasn't been discarded. It would have been required in order to scan the barcode, so it definitely went missing at the till point while being opened.
This is why opening of new phones instore should be optional, not forced on the customer.
The missing packaging was said to have been put aside for me, but then thrown away by the cleaning staff.
I've been told that without that packaging, the warranty is void so now they have to determine who they believe to be more at fault by referring to the camera footage. Also, not once have I heard from an actual manager, only feedback about what the manager supposedly said,
Seriously???
The missing packaging was said to have been put aside for me, but then thrown away by the cleaning staff.
I've been told that without that packaging, the warranty is void so now they have to determine who they believe to be more at fault by referring to the camera footage. Also, not once have I heard from an actual manager, only feedback about what the manager supposedly said,
Seriously???