Extremely Horrible Service!!!!!!!

This is the second time I’m using the PicknPay ASAP APP. I can now confirm that you will never receive your groceries. The first time I ordered had to fetch them myself the next day. I ordered today at 9am and still don’t have my groceries. I was told now the order was cancelled and I will get my refund in 10 days. I borrowed money to buy my kids food. Now I have to wait 10 days to buy them food and we don’t even have anything to eat today. The first agent said he will call me back, over an hour later he has not even done that. This is heartbreaking to say the least. I’m extremely disappointed. No humanity here