EXTREMELY FURIOUS AND DISAPPOINTED!!!!!!!!!

Good day, I am extremely disappointed in the pnp home online service!!! I purchased a 7litre Goldair airfryer online on blackfriday the money was taken from my account on Sunday the 27th November 2022, since then I have not heard anything about my purchase, I called pnp in ottery as the 086 number to call is just not answered and they advised that there was no stock of the 7 litre airfryer. Firstly why was this not communicated when I did the purchase as they take your money knowing they don't have stock, and if I did not call the pnp in ottery I would not have known this and would have waited like a fool for my airfryer to be delivered. I was then told by pnp ottery that I needed to cancel my order via the *** number I tried calling this nr for the fourth and again stayed on the line for 15 min listening to music but call does not get answered, so how am I suppose to get a refund in order to buy myself another airfryer, no one is able to assist so wth man!!!! I am so furious because how am I gonna get my money, they are quick to take your money but look at the problem I am facing now!!! I asked the guy at ottery if I could not come in to purchase the 8 litre instead and pay the difference and he said no as I first need to get my refund how on earth am I gonna get my money if no one answers their phone this absolute ******* man I just want my money or an airfryer in this week because they could take my money in 2 days so please I urgently need immediate assistance as in today!!!!