Extremely Dissappointing Customer Service via both Whatsapp & Email

Without going into detail, never take up an online purchase offer you receive from PnP via email (PnPHome) - as they'll only honour part of the offer. Interacting with their Whatsapp agents to resolve the matter was (and still is) shameful. For example : 1) Reassurances via multiple Whatsapp CC Agents before, during and after payment for the order came to nought. 2) After almost a month later, I'm still waiting for the refund. 3) Also still waiting for a promised call back from the last Whatsapp Agent I communicated with. 4) I eventually resorted to sending an email with all the exported Whatsapp texts and images. That "Reference No." is ***. After a week of hearing nothing, I rep**** to the 'Service Request' ID email you generated to ask for an update, only for you to create another "Reference No." ***. Weird!

Anyway, if you do any online orders with any PnP Department, do not proceed with the order if it does not match the offer.