OB
Orlando B

1 reviews | Active since Feb 2013

07 Apr 2016, 18:06

Extremely Dissapointed

Over the weekend I saw a fridge advertised at a rather low price at the Woodmead Pick 'n Pay Hyper branch. On Tuesday I phoned to enquire about the price of the unit as it was not listed at the same price on the Internet, and I wanted to purchase on behalf of someone else that had to transfer money to my account. The person stated the same price I saw over the weekend, but after stating that I saw it at a different price online, the consultant realised that it was in fact priced incorrectly. I was told that if I came by the store I could purchase it at that price, but that no proof could be sent. I decided to go to the store after work, upon arrival I noticed that the price had in fact been changed already. As I could not remember the name of the person I spoke to over the phone, I approached the nearest consultant. This consultant denied that it was ever priced that low and plainly shrugged my query off saying that if I cannot produce the name of the person I communicated there is nothing he can do for me. In other words my enquiry lead to the store realising their mistake and saved future sales having to me made at that price, and in return I got nothing but disrespect? SHOCKING!

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Replies (1)
Pick n Pay
Pick n Pay's reply08 Apr 2016, 07:58
Official
Hello Joe_Public,

Thank you for taking the time to contact Pick n Pay and for raising your concerns.

Please accept our apologies for any inconvenience caused.

Your comments have been brought to the attention of senior management responsible who will contact you in due course to discuss this matter.

Yours Sincerely

Marise Brown

Ref Number: ***

Best regards,