Extremely Disappointing Experience at Pick n Pay – Unresolved Health and Financial Impact

I am beyond disappointed with my recent experience at Pick n Pay, and after several attempts to resolve this matter through communication with the store, I feel compelled to share my family's distressing ordeal.

On January 25th, my mother—who has been a loyal customer for over 30 years—purchased meat from the store. This wasn’t an ordinary trip; she encountered unprofessional behavior from a butcher assistant who made a questionable comment about the time, implying she was too late to receive fresh cuts, and essentially directed her toward pre-packaged meat.

However, the situation took a terrifying turn later that evening when we discovered worms in every single piece of the meat. My family had already consumed some of it, leading to severe food poisoning. Both my mother and daughter became seriously ill, and after a doctor’s visit, it was confirmed as food poisoning from the contaminated meat.

The emotional and physical toll this incident has had on my family is immeasurable. Not only did my mother, a devoted customer, feel deeply disrespected by the staff’s treatment, but she was also left physically ill and financially burdened. The doctor’s bills have drained our last funds, and my mother had to take time off work, while my daughter fell behind on her studies due to the illness.

While we were offered a refund and replacement meat, these actions were nowhere near enough to address the lasting impact this incident has had on our family. We have received no further communication or compensation from Pick n Pay, and my mother continues to suffer from the physical effects of the contaminated meat. The emotional distress has been compounded by the lack of empathy from the store.

This experience has shattered our trust in Pick n Pay, and we are left questioning whether we should ever return. We demand appropriate compensation for the emotional, physical, and financial hardship caused by this negligence, and urge Pick n Pay to take serious steps to ensure no other family has to endure this same ordeal.

We trusted Pick n Pay for years, but the treatment and lack of accountability shown here have left us disgusted and heartbroken.