BS
Bulelwa S

1 reviews | Active since Jan 2025

01 Feb 2026, 17:22

Extremely disappointed

I'm extremely disappointed with Pick n pay Asap in Tokai. I did an online shopping for small grocery items today and it was a little after 1pm. I waited and they kept saying my order is delayed and they are waiting for a driver. At 15:22 they sent me a message to say my money will be returned into my account. It turned out they sent me an email about the same time to say my order has been cancelled. Imagine waiting for your grocery shopping only to be told your money will be returned without any explanation as to why. I could have gone to the shop and back instead. I had to draw my own conclusions based on the comment that the immigrant driver that they sent last month made that my area is not safe. So I can only assume Pick n pay didn't find a driver that could come to where I am. Pick n pay employ ******* immigrants who don't want to go to areas where South Africans live why? Why not give these jobs to South Africans who deserve them hence it's not even rare skills. South Africans who will be willing to go to these areas that the immigrants don't want to go to. Strange enough these immigrants come from the worst crime infested countries hence crime got worse when they arrived here yet Companies like Pick m pay encourage them not to serve South Africans who have no choice but to live where the immigrants don't want to live. I'm currently visiting a friend in Capricorn who's going through difficult time and I'm here to support her. Pick n pay refuses to offer me services based on the interest of the ******* immigrants who don't want to go to the locations even though it's their people that have occupied every space even in these locations. I'm extremely disappointed with Pick n pay. The driver that Pick n pay sent last month saw that the place where I am is secured and I even offered to have him park his motorbike inside gated yard. Sic

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Replies (1)
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Bulelwa S's update02 Feb 2026, 14:24
Reviewer Update
I wrote a review yesterday about my worst experience with Pick n pay in Tokai Cape Town. Pick n pay treated me with contempt when I shopped online using Asap method. I left the most important detail on that message. I've been a loyal customer at Pick n pay for decades and this is the reward I'm getting for my loyalty. A middle finger. They let me wait like an idiot for my grocery from 1:20 pm until at 15:22 they sent me a message to say my money will be returned into my account. No exp anation. They sent me an email at 15:46 to say my order has been cancelled. I paid for my grocery immediately but when having to get back my money I must wait for 5 days. Anyone reading this please tell me if this sounds like a fair treatment to you.