EXTREMELY BAD PNP ASAP EXPERIENCE

Pick a Pay ASAP customer service centre staff, Constance Booysen, is shockingly ***********, unprofessional, unhelpful, untrained, lack communication skills, uneducated, with no marhs experience or qualifications as well as their refunds department AND IT departments !!! I placed an simple online order. Cadbury Diary milk 80gr slabs was on promotion: R34 for 2. =R17p/slab. Normal price: R23.99 a savings of R6.99 × 6 chocolates = R41.94. This special was not dragged through to the check out stage of completing the order. ( IT does not know how to their jobs properly). I had to place the order, was delivered but with 2 other items short delivered as well!!.then the endless calls, emails ( my expense) with extreme frustration and irritation started to try and sort out the 2 issues. I was eventually told a full refund would be payed back into my bank account, not covering any bank fees. I then yesterday received a notification from Capitec there is a pending refund of R35.98 on my account from PnP ÀSAP!! SHORT PAYMENT OF R 5.96!!. I want full refund, who is covering my bank fees?? These idiots in their IT, Refunds and Customer Service departments should not be working there! Can they operate their online app like Spar or Checkers? Doubt it..pathetic, the year's joke, ridicilous and shocking!! Beware using their online app especially when ordering specials!!