Extremely bad customer service

I requested assistance from the PicknPay online technical department in March 2022. To date my query has still not been resolved and I am still not able to purchase on-line.

My query was very simple and clear....when i tried to add the "My shopper" card to my online profile the system indicated that the my shopper card I am trying to add is already added to another user's profile.

2 Months later I still get the same error when trying to add the my shopper card to my profile.

PicknPay your customer service sucks and you basically forcing me to continue my online shopping with Checkers and Woolworths where I have absolutely no issues and getting the care and support as needed.