EXTREME POOR SERVICE WARRANTY

My brand new Fondi Tablet was damaged while in a cover - the screen was cracked and I needed to know if it will be repaired under warranty - a form was filled in when the tablet was handed in for repairs it was marked and quote requested. I followed up 3 weeks ago when I received no feedback - then they were waiting for spares, To date I tried every number to contact them without success, while a local cell shop can assist me within 1 hour.<br> This tablet was handed in for repairs on the 31/7/2015 REFERENCE E No 39434