EXTREEMLY BAD ASAP SERVICE FROM PNP DEINFERN SQUARE

I placed my order last night which was according to the app be delivered today between 10-11am. this morning at 08:37 I receive a call from the delivery guy saying in a rude manner that he ha returned my delivery to Pnp Deinfern Square because he will not waste his time waiting for mw while he could be working. 1. I was never notified of the change of delivery time. 2. I sent an email which was only attended to 4 hours later and the person who responds tells me how they have cancelled my order and refunded the money into the ASAP wallet and that I would have to transfer the money into my personal account. 3. Why was the money not refunded directly into the account it came from. Now I need to wait for the refund which will not be cleared immediately and is causing such an inconvenience....The call center was another disappointment. I spoke to a guy and explained my situation who later put me on hold and after holding for long he hung up on me.

WHAT A DISSAPPOINTMENT THIS ENTIRE EXPERIENCE HAS BEEN!! I WAS LOOKING FORWARD TO USING THIS SERVICE FOR MY WEEKLY GROCERIES BUT I WOULD RATHER USE CHECKERS WHO ACED THE TEST WHEN I OREDERED WITH THEM AND THEY DELEIVERED ON TIME, NOTIFIED ME AND THE DRIVER WAS ALSO PLEASANT.