External Bill Payment incorrectly processed

On 27 September 2015 I made 2 bill payments at Brackenfell Hypermarket (Telkom and Multichoice). Today my DSTV was disconnected due to non-payment. I took out my proof of payment so that I could contact them and resolve this issue, just to discover that the person at the till had made both my payments to Telkom. Because of this person's error I now have to pay a re-connection fee to Multichoice - JUST NOT ACCEPTABLE!!!! I called the Brackenfell Hypermarket 3 times to speak to a manager but just get left holding on listening to some really **** music and nobody bothers to get back to me. I DEMAND THAT THE RESPONSIBLE PERSON WILL PAY FOR MY DSTV RE-CONNECTION FEE!!!