Express till waiting time

<p>Good Day,</p> <p> </p> <p>Terrible experience shopping at this store, waited in the express line with 3 items for 20 minutes. The kiosk and normal till points had cleared their entire queue while I, along with 6 other patrons stood in line waiting to pay. I had addressed this with the supervisor only to wait an additional 10 minutes. 3 tills, 3 staff members, yet the queue stood still for at least 20 minutes. Unacceptable service with the least empathy shown from front line staff even after patrons had expressed their anomisty with the prolonged waiting time. No sense of urgency.</p>