Express till sleeping on the job

The express queue, meant for people with a handful of items, means nothing to the cashiers who manage it. Yesterday afternoon (11/01/2022), the cashier spent ages engaged in conversation with one of the shoppers, discussing the specials on fruit for the day. She did this while her queue steadily built up, without narry a care for the great inconvenience she was causing to all her customers. This really is the absolute worst customer experience I've faced. Clearly management at this store doesn't value its customers or their experience of this store. Will not be returning for as long as possible.