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Masekela M

1 reviews | Active since Oct 2017

02 May 2019, 10:03

Express till lane not adequately marked

its a holiday beginning of the month 1st May 2019 we consumers are thinking the same thing and rushing to the shops to the point where there is not enough trolleys for everyone - fine!

What's grinding my gears is the fact that I'm waiting in a queue for almost 2 hours only to told my trolley is too big for this particular queue I then have to join another queue. When I first joined the long queue at the beginning I was never informed about this is the express queue 10 items of less, not top that the Manager of the cashiers informs me she can't help me.

Should I then join a new line and spend another 2 hours on top of the 2 hours I already spent just being on this queue?? This is unacceptable. I left my FULL trolley right then and there when the manager informed me she can't help me!!

Pick n Pay Wonderpark PLEASE PUT MULTIPLE MARKERS ON THE FLOOR TILL FAR BACK OF THE LINE (AROUND 50 METRES) INFORMING PEOPLE DOWN THEY ARE STANDING IN THE EXPRESS TILL LANE.

This way when one is standing in the "wrong long queue" one can safely move across to the "correct queue" immediately!

Please Pick n Pay Wonderpark kindly address this issue immediately or you will continue to lose good business.

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Replies (1)
Pick n Pay
Pick n Pay's reply02 May 2019, 10:47
Official
Good day  Masekela Molepo, 
 
Thank you for taking the time to address your concerns with us. 
 
Apologies for the inconvenience caused. We are busy addressing this with our management team. 
 
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels. 
 
Kind regards, 
Pick n Pay Team