express tellers not working

Its been nearly 6 month that the express tellers are not operating though there are more then t of them , and when they do operate its for cash withdrawal and social grant . So you required to queue with everyone else even if you buy 5 or less items<br> Previously when i asked the store manager why those tills is not operating he told me just cause he decided so .<br> Today all i wanted to buy was bread a cold drink and prepaid electricity . Queue was long as usual i approached the kiosk and i was told to use the other tellers are everyone else , i explained to the lady i cant that I'm not feeling well she said it wasn't her problem she is following instructions