LA
Liezel A
1 reviews | Active since Dec 2017
10 Mar 2025, 12:04
Expires Ham roll
Bought ham roll, they delivered expired to me I sent them an email until now no response. This is totally unacceptable What would have happened if my family ate that??
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Replies (1)
Pick n Pay's replyOfficial
13 Mar 2025, 11:32Hello Liezel,
Thank you for reaching out to the Pick n Pay Customer Care team.
Please accept our apologies for the product experience and the inconvenience this may have caused you.
This is not the type of product quality we provide our customers with. We aim to give our customers the best quality products and produced goods.
Kindly note that you are welcome to return the item to your nearest Pick n Pay store along with your receipt for an exchange or refund.
Alternatively, you may provide us with the following personal and product information so that we may have this investigated and escalated from our end.
Your personal information required:
Smart shopper card:
Product Information required ( Most of this information is usually located on the product )
Barcode:
Best before:
Production date:
Date of purchase:
Batch number:
Amount of items purchased:
Amount of items bad/ off:
Returning the product to the store: Yes or No
Price paid:
Pictures: (kindly share pictures via email)
Order number:
Thank you in advance for the above-requested information.
Please refer to our privacy statement for information on how we process personal information: https://www.pnp.co.za/privacy-portal
Should you have any further questions or queries, please feel free to give us a call on the number below, alternatively, chat with us on WhatsApp, see how to add us as a contact below:
Thank you for reaching out to the Pick n Pay Customer Care team.
Please accept our apologies for the product experience and the inconvenience this may have caused you.
This is not the type of product quality we provide our customers with. We aim to give our customers the best quality products and produced goods.
Kindly note that you are welcome to return the item to your nearest Pick n Pay store along with your receipt for an exchange or refund.
Alternatively, you may provide us with the following personal and product information so that we may have this investigated and escalated from our end.
Your personal information required:
Smart shopper card:
Product Information required ( Most of this information is usually located on the product )
Barcode:
Best before:
Production date:
Date of purchase:
Batch number:
Amount of items purchased:
Amount of items bad/ off:
Returning the product to the store: Yes or No
Price paid:
Pictures: (kindly share pictures via email)
Order number:
Thank you in advance for the above-requested information.
Please refer to our privacy statement for information on how we process personal information: https://www.pnp.co.za/privacy-portal
Should you have any further questions or queries, please feel free to give us a call on the number below, alternatively, chat with us on WhatsApp, see how to add us as a contact below:
- WhatsApp: ***
- WhatsApp Link: https://wa.me/message/ELYYSEKVSHNBJ1
- Call us on: ***
- Email us on: ***
Best regards,
Pick n Pay's reply13 Mar 2025, 11:32
Official
Hello Liezel,
Thank you for reaching out to the Pick n Pay Customer Care team.
Please accept our apologies for the product experience and the inconvenience this may have caused you.
This is not the type of product quality we provide our customers with. We aim to give our customers the best quality products and produced goods.
Kindly note that you are welcome to return the item to your nearest Pick n Pay store along with your receipt for an exchange or refund.
Alternatively, you may provide us with the following personal and product information so that we may have this investigated and escalated from our end.
Your personal information required:
Smart shopper card:
Product Information required ( Most of this information is usually located on the product )
Barcode:
Best before:
Production date:
Date of purchase:
Batch number:
Amount of items purchased:
Amount of items bad/ off:
Returning the product to the store: Yes or No
Price paid:
Pictures: (kindly share pictures via email)
Order number:
Thank you in advance for the above-requested information.
Please refer to our privacy statement for information on how we process personal information: https://www.pnp.co.za/privacy-portal
Should you have any further questions or queries, please feel free to give us a call on the number below, alternatively, chat with us on WhatsApp, see how to add us as a contact below:
Thank you for reaching out to the Pick n Pay Customer Care team.
Please accept our apologies for the product experience and the inconvenience this may have caused you.
This is not the type of product quality we provide our customers with. We aim to give our customers the best quality products and produced goods.
Kindly note that you are welcome to return the item to your nearest Pick n Pay store along with your receipt for an exchange or refund.
Alternatively, you may provide us with the following personal and product information so that we may have this investigated and escalated from our end.
Your personal information required:
Smart shopper card:
Product Information required ( Most of this information is usually located on the product )
Barcode:
Best before:
Production date:
Date of purchase:
Batch number:
Amount of items purchased:
Amount of items bad/ off:
Returning the product to the store: Yes or No
Price paid:
Pictures: (kindly share pictures via email)
Order number:
Thank you in advance for the above-requested information.
Please refer to our privacy statement for information on how we process personal information: https://www.pnp.co.za/privacy-portal
Should you have any further questions or queries, please feel free to give us a call on the number below, alternatively, chat with us on WhatsApp, see how to add us as a contact below:
- WhatsApp: ***
- WhatsApp Link: https://wa.me/message/ELYYSEKVSHNBJ1
- Call us on: ***
- Email us on: ***
Best regards,