EXPIRED STOCK ON SHELF
We purchased Whiskas Promo packs in February 2019. At time of payment we wanted to use the vouchers only to find out that they were EXPIRED in December 2018. Manager on duty took the vouchers to the value of R 1800.0 and assured us he will get Whiskas HO to contact us. 5 months passed and no contact was made until we went to the store.When we approached the manager he said he will get Whiskas to contact us. 1 week passed and they did, however store is now disputing the voucher values and requesting proof of purchase after 5 months of no contact. Store refuses to reimburse as well as Whiskas. we had made purchase from 2 stores , HYPERMARKET DURBAN NORTH and PNP SPRINGFIELD, both stores has EXPIRED products on their shelves.
Helpful (0)
Replies (2)0
Replies (2)'s updateReviewer Update
26 Jul 2019, 11:02 STORE KEEPING EXPIRED PRODUCT / PROMO PACKS ON SHELF. RESPONSE FROM SUPPLIER
Good Day Adil, Thank you for contacting Petcare Products Africa regarding our Whiskas Kitten Kit. We would like to apologise that you have encountered expired vouchers in our promotion pack. The vouchers in the Whiskas Kitten Kit expired in December 2018. Unfortunately we will not be able to compensate as the promotion ended in December 2018. Our sales team will also be alerted to check the Whiskas Kitten Kit promotion stock in stores. Please do not hesitate to contact us should you require further information regarding any of our products. Yours sincerely, Andrea On behalf of: Petcare Consumer Products Africa (Pty) Ltd Share Call: *** E-Mail: ***
Good Day Adil, Thank you for contacting Petcare Products Africa regarding our Whiskas Kitten Kit. We would like to apologise that you have encountered expired vouchers in our promotion pack. The vouchers in the Whiskas Kitten Kit expired in December 2018. Unfortunately we will not be able to compensate as the promotion ended in December 2018. Our sales team will also be alerted to check the Whiskas Kitten Kit promotion stock in stores. Please do not hesitate to contact us should you require further information regarding any of our products. Yours sincerely, Andrea On behalf of: Petcare Consumer Products Africa (Pty) Ltd Share Call: *** E-Mail: ***
's update26 Jul 2019, 11:02
Reviewer Update
STORE KEEPING EXPIRED PRODUCT / PROMO PACKS ON SHELF. RESPONSE FROM SUPPLIER
Good Day Adil, Thank you for contacting Petcare Products Africa regarding our Whiskas Kitten Kit. We would like to apologise that you have encountered expired vouchers in our promotion pack. The vouchers in the Whiskas Kitten Kit expired in December 2018. Unfortunately we will not be able to compensate as the promotion ended in December 2018. Our sales team will also be alerted to check the Whiskas Kitten Kit promotion stock in stores. Please do not hesitate to contact us should you require further information regarding any of our products. Yours sincerely, Andrea On behalf of: Petcare Consumer Products Africa (Pty) Ltd Share Call: *** E-Mail: ***
Good Day Adil, Thank you for contacting Petcare Products Africa regarding our Whiskas Kitten Kit. We would like to apologise that you have encountered expired vouchers in our promotion pack. The vouchers in the Whiskas Kitten Kit expired in December 2018. Unfortunately we will not be able to compensate as the promotion ended in December 2018. Our sales team will also be alerted to check the Whiskas Kitten Kit promotion stock in stores. Please do not hesitate to contact us should you require further information regarding any of our products. Yours sincerely, Andrea On behalf of: Petcare Consumer Products Africa (Pty) Ltd Share Call: *** E-Mail: ***
Pick n Pay's replyOfficial
29 Jul 2019, 15:44Good day Adil,
Thank you for choosing Pick n Pay.
Our management team has advised that they have been in contact with you regarding this complaint and has already advised you of the feedback received from the supplier.
Our store can only assist provided that you have proof of purchase for this product and and the expired vouchers
We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind regards,
The Pick n Pay Team
Thank you for choosing Pick n Pay.
Our management team has advised that they have been in contact with you regarding this complaint and has already advised you of the feedback received from the supplier.
Our store can only assist provided that you have proof of purchase for this product and and the expired vouchers
We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind regards,
The Pick n Pay Team
Pick n Pay's reply29 Jul 2019, 15:44
Official
Good day Adil,
Thank you for choosing Pick n Pay.
Our management team has advised that they have been in contact with you regarding this complaint and has already advised you of the feedback received from the supplier.
Our store can only assist provided that you have proof of purchase for this product and and the expired vouchers
We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind regards,
The Pick n Pay Team
Thank you for choosing Pick n Pay.
Our management team has advised that they have been in contact with you regarding this complaint and has already advised you of the feedback received from the supplier.
Our store can only assist provided that you have proof of purchase for this product and and the expired vouchers
We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind regards,
The Pick n Pay Team