1 reviews | Active since Oct 2013
expired stock consumed - lack of customer service received
On 14 Nov I bought goods via the asap app amongs those items were PnP pork sausages of R54.99. I fried the sausages and had it for supper like an hour after delivery. After consuming it my husband noticed the taste was off and checked the expiry date of the package which showed 11 Nov 23, he immediately stared to feel ill, he felt nauseas and weak. The next morning my sons felt a bit sick to his stomach as well and my husbands symtoms was the same as the night before.I then contact PnP customer care and was put through the the asap department explained the situation then they put me through to customer service to explain again. The lady on the phone explain the process to me of a refund that they will process which I understand but I told her I am really dissapointed that PnP would have expired pork on the shelf and that the packer who packed my groceries on asap didnt even noticed its expired. I explained that I had to now drive and take my husband to the doctor and give out money to this doctor which I dont think its fair and right to be doing all these things for something that could have been avoided by PnP. I also amde it clear that PnP is responsible for my doctors bills, she then told me to send pics of the product and fill in a form PnP for further investigation. I sent her the pictures of the product but whne I received the form and read through it I just angry. How can pnp request to undergo blood test to detemine pathogens that the expired stock he consumed was what gave him food poisining? Who in the hell is going to pay for this? A doctor already determined he has food poisioning so why the expensive blood test? He was already given medication to clear the expired pork bacteria in his stomach. I am disgusted and the lack of customer service received. This is a pork product which could have landed us in hospital after consuming it, and w are lucky it didn't. theres such alot of health risks involved in selling and consuming old pork. What happened to the pride Pnp took in their brand quality and great customer service? it is really dissapointing and disgusting to know how the minority is treated because if it was a white or black person with finacial status they would not be so laxy dazy about this, they would not just receive an apology, with a refund they would be highly compensated and treated with high regard in a situation like this and I think the social media platforms should go viral with an experience like this.
