EXPIRED PRODUCT RECIVED IN ASAP ORDER

Last week Wednesday I did an ASAP order for some things, which included eggs.

The eggs that I wanted were out of stock, so I picked a replacement item.

When I got the delivery, the eggs that I had received were 4 days passed the best before date.

First question: why are they still on the shelf...? Second question: why did the shopper not look at the date when picking said item...?

I messaged the support and asked if I could please get a refund for the eggs and then the delivery fee as I would now have to make another order (with a minimum spend fee of R100) to get more eggs.

I ordered more eggs and a few other things to fill up the cart. I used a promo code they had that afternoon to get my replacement eggs. They were out of stock of some of the things, so I ended up only paying R19.99 for the order.

I later received a reply from the support people saying that they had refunded me the R19. The amount for the wrong order.

I told them that they refunded the wrong order to only be told that it's the right one, and that they'll be giving me a promo code as I used one on my replacement egg order.

I do not want a refund for my replacement egg order. I want to be refunded in cash for the EXPIRED eggs I was sent as well as the delivery fee.

I did everything right on my side of the table but not only got expired product, but am being ignored and refunded the wrong thing!!

In all honesty, I should have been refunded the whole order that included the expired eggs, or something like that.

I should not have to be fighting for my money back.