Expired Nutriday Danone from PicknPay

Item: Pick n Pay
Rating: 1
Author: Mary M

I have bought 3 packet of Nutriday Danone yesterday (2019-11-25 around 18:30 - 7 pm) at PicknPay The Groove Mall, When I got home I found out they are expired. I then went to PicknPay Menly Mall today (2019-11-26) to return them, and the employees there did not assist at all. Firstly I spoke to Busi who told me its not possible to take back the product, I must take them back to PicknPay The Groove Mall were we bought them. Then I spoke to Senzo the Brand Manger who said I must go to HELL. ALL I want is my money back from PicknPay so that I can leave the Store and the product with peace.

Helpful (0)

Replies (2)

Pick n Pay's replyOfficial

29 Nov 2019, 14:37

Good day Mary,

Thank you for contacting Pick n Pay. Apologies for the late response.

Please note, we have noticed that your complaint was escalated to management to address further.

We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind Regards, The Pick n Pay Team

Pick n Pay's reply29 Nov 2019, 14:37

Official

Mary M's updateReviewer Update

04 Dec 2019, 10:57

Good morning,

I have been contacted and got assisted.

Thank you so much Pick n Pay.

Regards,
Mary

Mary M's update04 Dec 2019, 10:57

Reviewer Update

Good morning,

I have been contacted and got assisted.

Thank you so much Pick n Pay.

Regards,
Mary