KN
Khalulu N

1 reviews | Active since Dec 2009

12 Jul 2019, 21:57

Expired goods on the shelves

Date - 12 July 2019 Time - 18:30 Store - The Bluff (Durban) Manager - Hayle On the above mentioned date was at your store for small grocery, that also included Danone. When i got to the fridge, the pick n pay brand already expired (on the 9th July 2019). I failed to understand why that was still on the fridge. The Manager that i spoke to says expired goods are checked daily in the morning and clearly in this store it is not the case. I need the store Manager to sort this out, pick n pay is a big brand and not a ****a, we expect a world class service from the store. We do not have to watch u like we do to ****a's that r trending with expired goods. I did take pictures which i will be posting on social media next week should i not get any response, and please do not underestimate power of social media nowadays. I am a regular in this store and what i saw today did not sit well with me.

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Replies (1)
Pick n Pay
Pick n Pay's reply15 Jul 2019, 09:54
Official
Good day Khalulu, 
 
Thank you for taking the time to address your concerns with us. 
 
Kindly accept our apologies for the inconvenience caused, we are busy addressing this with our management team. 
 
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels. 
 
Kind regards, 
Pick n Pay Team