1 reviews | Active since Nov 2013
Expired goods at Pick n Pay
On the 5/03/2019 I bought my groceries at Pick n Pay Trade Route Mall and on that Grocery there was Tiger Brand Jungle Oats. When i got home trying to pack them accordingly, i opened a Jungle oats box to put it in its Jar and to my surprise, there was things moving in this oats and i look at the box and found that it was expired on the 02/03/2019.
Yesterday after work i went to the Shop to complain about them having expired groceries on shelves. The customer service pointed me to the shop manager who was helping with packing on the till. I greeted him and as soon as he saw what i had on the plastic, he asked if that was rotten... then I asked him " So you are used to selling rotten staff he?" He answered saying that when he saw the box , that came in his mind that is rotten. Okay, Fine, I told him that i bought that yesterday, giving him a till slip of cause... he then told me to go fetch the other one on the shelve... which i send my daughter to do that. While we were waiting, remember he was still working, continuing with the packing, He said to the customer whom he was helping, " People come here complaining about these things and these things are sealed, how are we supposed to know if there are ants inside?" Then that customer answered, making it a dialogue like as if I wasn't even there. It went into my nerve when now even the cashier was joined them. I turned on them and took a box and told them that even though that was sealed, there is expiry date. By then, my daughter was back with another box, expired and i showed it to them and asked them if it was okay if i did not come and complain about the expired staff whereby i paid money for... To cut things short, it turned very ugly that it was now like a movie.. all tills were stand still while we were acting like animals because of the expired goods.
The manager went to the shelves and brought 2 x 500ml Jungle Oats because every box of 1kg was expired. Even though he apologized at last and just gave me those two packs, I still think that he caused unnecessary fights whereby now more than two people were involved. Pick N Pay wasted my 10km petrol to come complaining of their carelessness and further more humiliated me in front of that shop's customers & in front of my kids... If i was violent, i should have fought with those customers whom he, the manager involved them into what i came there for... was it necessary for him to discuss my complain with another person while i was still there? Who's fault was it to sell expired goods? was i not supposed to bring it back?As for me, I think he's sitting on the wrong chair. People like him needs to be in Parliament making fools of themselves .
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for the poor product quality and inconvenience caused. We are busy addressing this with our management team.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Pick n Pay Team
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for the poor product quality and inconvenience caused. We are busy addressing this with our management team.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Pick n Pay Team
