SD
Shenaaz D

1 reviews | Active since Jul 2017

18 Jul 2017, 19:11

Expired goods and Pathetic service at Chatsworth store

<p>I've purchased a tray of eggs on Friday, 23 June 2017, at Chatworth Pick n pay.</p> <p>On Monday morning, 26 June 2017, while preparing Eid lunch for my family, I boiled a dozen of these eggs. While boiling there was a foul stench but I thought nothing of it until I peeled it only to find, to my horror, that all the eggs were rotten and my entire kitchen started to smell. I took the eggs immediately back to Chatsworth pick n pay where I was then referred to the store manager. He had the audacity to tell me that he cannot check every egg on the shelf. To my disgust, he went further to say that the eggs were on promotion because it was close to expiry. How can pick n pay, being a listed company, sell goods that are close to expiry, even if on promotion? </p> <p>On 1 July 2017, I reported the case on the customer service website, however, until this day I haven't even received an acknowledgement message.</p> <p> </p> <p>On a 2nd occasion, I purchased a box of Weet-bix 1.575kg on 12 July 2017, only to come home to discover that it expires on 17 July 2017. I took it back to the store and all the lady could tell me is that she will refund the money.</p> <p> </p> <p>What does Pick 'n pay think the people of Chatsworth are that they can sell any expired ******* to them just by reducing the price? Pick n pay should not even have goods on their shelves that are close to expiry irrespective of the price they were supposed to get rid of the goods. </p> <p> </p> <p>I'm in the process of putting this article in the Chatsworth Rising Sun and also other forms of media.</p>

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Replies (1)
Pick n Pay
Pick n Pay's reply19 Jul 2017, 15:09
Official

Good day Shenaaz,

Thank you for taking the time to address your concerns with us.

Kindly accept our apologies for the bad service received & poor quality goods.

We view this incident in a very serious light and do not condone this sort of behavior at our stores.

We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.

Kind regards,

Vanitha Venketas