1 reviews | Active since May 2014
Expired goods
I was in the canal walk store last week Sunday and spent just over R1500on a few essentials I needed for my home. Later that week I make myself a Vienna sandwich for work and not too long after that I fell ill. Today is day that that I have been ill puking my guts outs out and so weak. I tried to figure out what I ate to cause this and seeing that the Vienna’s was the last thing I could eat I checked the packaging and it was past the expiry date. The ****ins my wife made with the ready mix was also nearly a month past the expiry date. I called the store and not sure the lady I spoke too but she requested I return the packaging and till slip. I did so much shopping that day and not sure what my wife did with the slip and the packaging was wrapped and disposed of as I have 2 boys both under the age of 3. I feel this is unexceptable to sell expired goods. Yes it’s a human error but then treat your customers in a better and not just blaming your customer. I look forward in hearing from a senior manager in store and not just a till packer that can’t take responsibility for their actions.
Thank you for choosing Pick n Pay. Please accept our apologies for the delay in response and any inconveniences caused to you. We were unable to respond to this post due to technical difficulties.
We have been advised by our head office and regional management team that they have attended to your complaint and have loaded R100 worth of smart shopper points to your smart shopper card.
Should you need any further assistance please email our Customer Care Team on *** to enable them to assist you. We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards, Pick n Pay Team
Thank you for choosing Pick n Pay. Please accept our apologies for the delay in response and any inconveniences caused to you. We were unable to respond to this post due to technical difficulties.
We have been advised by our head office and regional management team that they have attended to your complaint and have loaded R100 worth of smart shopper points to your smart shopper card.
Should you need any further assistance please email our Customer Care Team on *** to enable them to assist you. We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards, Pick n Pay Team
