RE
Rick E
1 reviews | Active since Jul 2016
27 Oct 2018, 08:23
Expired food complaint dismissed with: Your inquiry has been resolved.
I reported that Pick n Pay are eggs that are old before Sell by Date to the store manager. The stores continue to sell 'expired' eggs. I then sent a photo and details to Customer Careline. ********** sent me a standard letter saying that they are giving me Smart Shopper Points but not that they are resolving the matter. When I followed up, I got a computer-generated "Your inquiry (43892): Ref: ********** 122 has been resolved" response. My next follow-up letter got the same response
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Pick n Pay's replyOfficial
15 Nov 2018, 16:08Good day Rick,
Thank you for choosing Pick n Pay.
Please accept our apologies for the delay in response and any inconveniences caused to you.
Our Corporate Brands Team has addressed your complaint with our supplier to ensure that strict measures are taken when inspecting the eggs.
They have also advised our Smart Shopper team to compensate you for the unsatisfactory eggs buy loading points to your smart shopper card to the value spent on the eggs.
They have also advised our Smart Shopper team to compensate you for the unsatisfactory eggs buy loading points to your smart shopper card to the value spent on the eggs.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Should you need any further assistance please do not hesitate to contact us on the below numbers provided.
Monday - Saturday 08:00 - 19:00
Sunday & Public Holidays 09:00 - 17:00
Sunday & Public Holidays 09:00 - 17:00
Our Contact number is ***.
Kind Regards,
Vanitha Venketas
Pick n Pay's reply15 Nov 2018, 16:08
Official
Good day Rick,
Thank you for choosing Pick n Pay.
Please accept our apologies for the delay in response and any inconveniences caused to you.
Our Corporate Brands Team has addressed your complaint with our supplier to ensure that strict measures are taken when inspecting the eggs.
They have also advised our Smart Shopper team to compensate you for the unsatisfactory eggs buy loading points to your smart shopper card to the value spent on the eggs.
They have also advised our Smart Shopper team to compensate you for the unsatisfactory eggs buy loading points to your smart shopper card to the value spent on the eggs.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Should you need any further assistance please do not hesitate to contact us on the below numbers provided.
Monday - Saturday 08:00 - 19:00
Sunday & Public Holidays 09:00 - 17:00
Sunday & Public Holidays 09:00 - 17:00
Our Contact number is ***.
Kind Regards,
Vanitha Venketas