1 reviews | Active since Mar 2023
Expired Chicken
On the 27 I was at pnp Norwood and I was sold an expired chicken, reason I was sold an expired Chicken it's because it was not taken off the shelf and it had expired, I tried cooking it and it can be smelled through out the passage n I had a runny stomach due to the smell, I sent pick n pay Norwood and the head office the invoice as proof of purchase, Ammaarah Dollie from pick n pay sent me an email "Ammaarah Dollie (Pick n Pay)
29 Mar 2023, 10:30 GMT+2
Hello, Thank you for reaching out to the Pick n Pay Customer Care team. I am sorry for the customer service you received from one of our stores, this is not the experience we want our customers to have. Please provide us with your contact details so we can escalate the matter accordingly. By proceeding with this request to resolving your complaint, you acknowledge that we will need to share your contact details with the relevant store/department. They will be in touch with you as soon as possible to further assist. Please refer to our privacy statement for information on how we process personal information: https://www.pnp.co.za/privacy-portal Should you have any further questions or queries please feel free to give us a call on the number below, alternatively chat to us on WhatsApp, see how to add us as a contact below: WhatsApp: *** WhatsApp Link: https://wa.me/message/ELYYSEKVSHNBJ1 Call us on: *** Email us on: *** Operating Times: Monday - Saturday 08:00-17:00 / Sun & public holidays: 09:00-17:00. Thank you for choosing Pick n Pay. Kind Regards, Ammaarah Dollie I sent them my number however still no call even today, then yesterday the send an email stating
"Dear Thabiso Mootle, Your call with reference *** Expired chicken on shelve has been completed, we appreciate your continued support, if we can be of any more assistance please feel free to contact us again! Should you require any further assistance contact our Call Centre on *** for calls made both within South Africa or internationally"
however they did not call as like the head office claimed they will.