KS
Kgomoco S
1 reviews | Active since Jun 2012
24 Nov 2020, 20:35
Expired cake
I bought a cake (tea time cake) yesterday at pick n pay dobsonville mall. To my surprise today when I want to cut a slice sell by date is 21/11/2020.
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Kgomoco S's updateReviewer Update
25 Nov 2020, 18:49I just got a call from a lady by the name of Thando from the dobsonville branch. She acknowledged that someone didn't do their job. SO HOW IS THAT MY PROBLEM IF I WASN'T THAT OBSERVANT I COULD'VE ATE THE CAKE AND LANDED IN HOSPITAL AND ALL SHE SAID WAS "SORRY I MUST BRING BACK THE CAKE FOR A REFUND OF R35.00 AS THE CAKE WAS REDUCED THERE'S NOT MUCH SHE CAN DO UNFORTUNATELY" AND I MUST CALL BEKI OR NOMSA THE BAKERY MANAGER'S TO SORT THIS OUT.. SO NOW WHAT WAS THE WHOLE POINT OF HER CALLING??? I EVEN TOLD HER THAT IT'S GOING TO COST ME TO GET THERE AS I WASN'T PLANNING TO GO THERE. CAN THIS MATTER BE ESCALATED TO SOMEONE WHO KNOWS THEIR JOB AND WILLING TO RETAIN THEIR CUSTOMER I AM VERY MUCH DISSATISFIED AND DISAPPOINTED WITH THE SERVICE RENDERED TO ME AS I AM A REGULAR CUSTOMER AT ANY PICK'N PAY. I JUST DIDN'T BUY THE CAKE FOR THE FUN OF IT, I BOUGHT IT BECAUSE I WAS CRAVING FOR IT AND I ENJOY IT. YOUR URGENT RESPONSE WILL BE HIGHLY APPRECIATED.
KS
Kgomoco S's update25 Nov 2020, 18:49
Reviewer Update
I just got a call from a lady by the name of Thando from the dobsonville branch. She acknowledged that someone didn't do their job. SO HOW IS THAT MY PROBLEM IF I WASN'T THAT OBSERVANT I COULD'VE ATE THE CAKE AND LANDED IN HOSPITAL AND ALL SHE SAID WAS "SORRY I MUST BRING BACK THE CAKE FOR A REFUND OF R35.00 AS THE CAKE WAS REDUCED THERE'S NOT MUCH SHE CAN DO UNFORTUNATELY" AND I MUST CALL BEKI OR NOMSA THE BAKERY MANAGER'S TO SORT THIS OUT.. SO NOW WHAT WAS THE WHOLE POINT OF HER CALLING??? I EVEN TOLD HER THAT IT'S GOING TO COST ME TO GET THERE AS I WASN'T PLANNING TO GO THERE. CAN THIS MATTER BE ESCALATED TO SOMEONE WHO KNOWS THEIR JOB AND WILLING TO RETAIN THEIR CUSTOMER I AM VERY MUCH DISSATISFIED AND DISAPPOINTED WITH THE SERVICE RENDERED TO ME AS I AM A REGULAR CUSTOMER AT ANY PICK'N PAY. I JUST DIDN'T BUY THE CAKE FOR THE FUN OF IT, I BOUGHT IT BECAUSE I WAS CRAVING FOR IT AND I ENJOY IT. YOUR URGENT RESPONSE WILL BE HIGHLY APPRECIATED.