1 reviews | Active since Jun 2016
Expired but still being sold... BEWARE
<p>I went to the PnP Diepkloof Square & bought myself Super C Lozenges as i was not feeling well. I immediately took them for some relief. However , when i woke up I felt worse than i did the day before.</p> <p>Upon checking the pack of lozenges bought , i noted that the same had expired on the 26.02.2016. You can imagine my shock & anger. I went back to the store today to lodge a formal complaint regarding the expired medication. I dealt with a lady by the name of Khensani who in turn spoke to her manager. She came back & told me that i need to get a medical report to prove that my worse condition was a result of the expired medication. Where am i to get the money from? If i could have afforded a doctor , dont you think i would have gone there in the first place?</p> <p>1 - The said manager did not have the courtesy to come & talk to to me regarding my complaint. She used Khensani as the spokes person.</p> <p>2 - No apology was forthcoming for selling expired products</p> <p>3 - Nobody was sent to check that there are no other expired products on the shelf.</p> <p>4 - My expired product was not exchanged for a new one nor was i re-imbursed my hard earned money so that i can take my servies elsewhere.</p> <p>i stongly feel that i have been mistreated & made out as a **** regarding y complaint. This is OUTRAGEOUS that where human consumables are involved that it is not seen as an urgent matter for management. Even if my story is not believed , the least that can be done is ensure that your house is in order. How many of the same lozenges have been sold to unaware consumers & those people are not even bothered to raise the issue.</p> <p>THIS IS UTTERLY DISGUSTING!!!!! WHERE IS THE SERVICE???? WHERE IS THE COMPASSION?????</p>
Dear Maggie Makwassi
Thank you for taking the time to contact Pick n Pay and for raising your concerns.
Please accept our apologies for any inconvenience caused, in respect of your poor shopping experiences at our store.
Your comments have been brought to the attention of senior management responsible who will contact you in due course to discuss this matter.
Yours Sincerely
Marise Brown
Ref Number: ********** 523
Dear Maggie Makwassi
Thank you for taking the time to contact Pick n Pay and for raising your concerns.
Please accept our apologies for any inconvenience caused, in respect of your poor shopping experiences at our store.
Your comments have been brought to the attention of senior management responsible who will contact you in due course to discuss this matter.
Yours Sincerely
Marise Brown
Ref Number: ********** 523
