Expired and off goods

I bought 3 pkts of low carb wraps at Pick N Pay, Capricorn last week because the price on the label (the only label directly under the wraps) listed the price as R 23,99 each. It was only after I checked my slip later that I saw I was charged R 46,99 each. I returned it and went to check the label, only to find it was a different item listed on it, which was nowhere near that label. I was irritated that the price for the low carb wraps was not even displayed but I let it go. Then, this past Saturday, I bought MCains Frozen Cauliflower with my groceries. I made a cauliflower dish in which I used bacon, cheese and a tin of coconut cream. The cauliflower tasted so vile, I went to check the expiry date on the packet and it was 21 July 2017. How can this still be on the shelves. I was fuming, I had to dump an expensive dish in the bin! To add fuel to the the fire, I later open a tub of mascarpone cream to make a dessert and I find the mascarpone cream is off despite the BB Date being 2017/10/23.

I took it back yesterday and received a refund for the cauliflower. I was asked to exchange the mascarpone cream for a new one, which I happily did because I needed it. Before I left, I checked the cream, only to find the same issue. I showed the lady at customer service and she told me to fetch another one. This time, I said no, I would prefer a refund. I was told that they do not refund perishables, I have to take another mascarpone cream. Only after I threatened to check all the mascarpone cream until I find a fresh one, did she make a call to the manager. The manager gave no uphill and told her to refund. No apologies for the inconvenience, in fact I find that the customer desk is poorly manned. More often than not, my experience is that there is no-one at the desk and you have to stand around and hope some-one notices you and calls a staff member to assist. I have been shopping at this Pick 'n Pay for years but I now contemplate on going somewhere else.