Hello Radostin,
Thank you for reaching out to the Pick and Pay Customer Care team. We would like to sincerely apologize for the delay in our response, we are experiencing high volumes and currently doing our best to respond as quickly as possible.
Kindly advise which store are you referring to so we can escalate accordingly.
By proceeding with this request to resolving your complaint, you acknowledge that we will need to share your contact details with the relevant department. They will be in touch with you as soon as possible to further assist. Please refer to our privacy statement for information on how we process personal information:
https://www.pnp.co.za/privacy-portal. Should you have any further questions or queries please feel free to give us a call on the number below, alternatively chat to us on WhatsApp, see how to add us as a contact below.
Operating Times: Monday - Saturday 08:00-17:00 Sun & public holidays: 09:00-17:00 Thank you so much for choosing PnP. Kind Regards,
The Pick n Pay Team