Exchange policy not making sense!

We usually try to buy form reputable retailers, like PnP, because once an exchange is necessary it is usually very easy. For that reason when on holiday in Umhlanga we bought a kettle at PnP in that region. <br> <br> Ten months later the kettle just decided one morning not to switch on anymore. Good for us, we kept the slip. BUT as mentioned we were on holiday. Then decided to return the kettle to the local branch in Margate where we left the kettle in our holiday home. Unfortunately for us the local branch don't stock that specific product line. End of story. They can do nothing for us. We must try and exchange it at another branch. Thus we have to to ride up and down the coast to find a branch that could MAYBE exchange the product for us, cause just MAYBE they can help us.<br> <br> The sad part is that PnP has trucks every day on the road moving between branches that could help us. But now we must struggle because THEIR product is not working. Very disappointed as PnP just lifts their shoulders and say we can't help. A refund toward a new kettle would have helped a lot or any assistance in this matter, except then saying we can do nothing. Should have procedures in place for issues like this.