Exceptionally POOR service from Pick 'n Pay online Black Friday deals!!!

We bought a LG 9kg washing machine on Black Friday from Pick 'n Pay's online store. The washing machine was supposed to be delivered on Wednesday the 4th of December. That morning at 00:22pm Pick 'n Pay tried to deduct the payment from my bank. Of course the bank is going to want me to accept the payment, but by me failing to do so, because we were sleeping, the order was cancelled and we're now sitting without a washing machine. We've contacted customer service, no one can help us. Sent an email, and we just get a generic reply saying they have to do the payments after hours. Who is awake at half past twelve in the morning to process payments??? Pick 'n Pay, your online shopping experience and customer service is PATHETIC!! There are numerous complaints about the same incident happening to other clients, take responsibility of making stupid decisions processing the payment after midnight and give your customers what they were trying to buy!! If I had know that this is your process, I would've taken my business elsewhere!! I'm not going to leave this here!