Exceptional service

<p>Last Saturday my wife bought goods as well as requested cash from one of the cashiers, using a bank card. The amount reflected immediately on my account. However on Tuesday when doing other online banking I noticed a discrepancy in my balance - there was a double deduction. After calling my bank we also called PnP and spoke to Olivia, who listened as well as gave advice. We were meant to take our slip in the following for her action but because of constraints were unable to.. She called us asking the following day if we had managed to go to the bank, and showed exreme care and understanding, and willingness to help. The issue has been resolved but we feel she deserves all the credit</p>