PM
Phindile M
1 reviews | Active since Sept 2018
25 Sept 2018, 14:58
Exceptional service
I would like to express my gratitude to the Store Manager in Qualbert local store Ephraim,he went extra mile to apologies for the bad services I receive from one of his staff,he made me forget the unfortunate event that happen in his store and he made me feel valued as a customer as well as the human being.he personal call me and apologies after I complain even when I was in store today he kept on apologies he even gave me hamper full of refreshment and my matter was resolved. In retail industry we need more people like him and I only wish his staff will learn from him.
He is an indeed a great asset to Pick n Pay organisation.
Thank you so much fom the outstanding service Ephraim and the other lady she was with unfortunately I forget her name but I think she is Customer service Manager
Helpful (0)
Replies (1)0
Replies (1)
Pick n Pay's replyOfficial
26 Sept 2018, 11:13Good day Phindile,
Thank you for contacting Pick n Pay, We appreciate you taking the time to write to us.
We would like to thank you for your valued feedback, kindly be advised that this has been sent through to management.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards,
Vanitha Venketas
Best regards,
Pick n Pay's reply26 Sept 2018, 11:13
Official
Good day Phindile,
Thank you for contacting Pick n Pay, We appreciate you taking the time to write to us.
We would like to thank you for your valued feedback, kindly be advised that this has been sent through to management.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards,
Vanitha Venketas
Best regards,